A clear returns process builds trust and keeps operations and accounts tidy.
Policy
- Return window and conditions.
- Non-returnable items.
- Exchange vs refund options.
- Who pays return shipping.
- Refund timelines and methods.
Process
- Customer requests a return online, with reason and photos.
- Approve and arrange reverse pickup.
- Inspect the returned item on arrival, with video.
- Issue refund, exchange or store credit.
- Update stock.
Accounting
Issue credit notes for returns as required, so GST records match. Check amounts with our GST calculator, and confirm the process with your CA.
Learn from returns
Track return reasons and their cost with our return rate calculator, then fix listings and products.
Compliance
India’s e-commerce rules require clear return, refund and grievance information.
Read reducing returns.
Want the full picture? This article is part of Business websites: the complete guide, our in-depth guide with everything in one place.
