AMJAM Solutions is dedicated to delivering high-quality services to our clients. We understand that, in some situations, you may need to cancel a service. This policy explains when you can cancel, when you can get a refund and how to ask for one. It applies together with our terms and conditions. If you signed a written proposal or service agreement with us, that document takes priority where it differs from this policy.
In short: if you paid in advance and your project has not started, you can cancel and get a refund. Once work has started, we do not refund the full amount; any refund depends on how much of the project is complete. Refunds are processed within 5 working days.
Cancellation policy
You can cancel a service before your project starts. Once a project has started, we do not normally offer cancellation. If you still choose to cancel, we will not refund the whole amount: any refund is decided based on how much of the project has been completed.
How to cancel
Send us a written cancellation request, either by email to info@amjamsolutions.com or as a formal written letter. Please include:
- your name, business name and contact details;
- the service or project you want to cancel; and
- the reason for the cancellation.
Cancellation fees
Cancelling a service may involve a cancellation fee, as set out in your service agreement. The fee depends on the type of service, when you cancel, and any third-party costs AMJAM Solutions has already paid for your project.
Refund policy
Our refund policy is designed to be fair and transparent:
- Project not started: if you paid in advance and work on your project has not started, you are eligible for a refund.
- Project started: once work has started, we do not offer a refund of the full amount. Any refund depends on the work completed up to the date of your cancellation request.
- How you are refunded: refunds are made to the original payment method you used, unless we agree otherwise.
- How long it takes: refunds are processed within 5 working days.
Ad spend paid directly to platforms such as Meta or Google goes to those platforms, so it is not covered by this policy.
Changes to this policy
AMJAM Solutions may update or change this cancellation and refund policy when needed. We will tell our clients about any changes in advance. The date at the top of this page shows when it was last updated.
Contact us
For all cancellation and refund requests or questions, contact our support team:
- Phone: +91 82784 55190
- Email: info@amjamsolutions.com (subject “Cancellation request”)
- Address: AMJAM Solutions, Rewari, Haryana, India
Thank you for choosing AMJAM Solutions. We value your business and aim to provide excellent service at all times.
See also our terms and conditions and privacy policy.