Online stores in India must provide clear information to consumers. Proper terms and policies also prevent disputes.
This is general information, not legal advice. Have your terms reviewed by a lawyer.
Pages to include
- Terms and conditions: orders, pricing, payments, cancellations, liability.
- Return and refund policy: window, conditions, process, timelines.
- Shipping policy: areas, timelines, charges.
- Privacy policy; draft one with our privacy policy generator.
- Cookie notice; create with our cookie banner generator.
- Contact and grievance officer details.
E-commerce rules
India’s Consumer Protection (E-Commerce) Rules require sellers to display information such as legal name, address, customer care details, return and refund policies, and grievance redressal. Product listings should show country of origin and other required details.
Write clearly
Plain language reduces confusion and complaints.
Link them
Link policies in the footer, product pages and checkout.
Read legal pages every website needs.
Want the full picture? This article is part of Business websites: the complete guide, our in-depth guide with everything in one place.
