Many Indian shoppers still prefer cash on delivery, especially first-time buyers. Offering COD can increase orders, but it needs controls.
Enable COD
- In Shopify admin, go to Settings, then Payments.
- Under manual payment methods, add Cash on Delivery (COD).
- Add instructions shown at checkout.
Control COD costs
- Add a COD fee using an app or shipping rate settings.
- Limit COD to orders within a value range.
- Restrict COD to serviceable PIN codes.
Compare profit on COD and prepaid orders with our COD vs prepaid calculator.
Verify COD orders
Confirm orders on WhatsApp or by call before dispatch. Adapt confirmation messages from our message templates.
Encourage prepaid
- Prepaid discount or free shipping.
- Faster dispatch for prepaid orders.
- Partial prepayment for high-value COD orders.
Courier settings
Your courier or aggregator collects cash and remits it to you; check their remittance cycle and charges.
Read reducing RTO and COD failures.
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