Sometimes customers return damaged, used or wrong items, or returns never reach you. Amazon’s SAFE-T (Seller Assurance for E-commerce Transactions) claims let eligible sellers request reimbursement.
Common claim reasons
- Returned item damaged or used.
- Wrong item returned.
- Return not received.
- Item lost in transit for Easy Ship orders.
Eligibility and time limits apply; check Amazon’s current SAFE-T policy in Seller Central.
Improve your chances
- Record packing: video of packing each order with the order ID visible.
- Record unboxing of returns: video showing the sealed return package and contents.
- Photos: clear images of damage or wrong items.
- File quickly within the allowed window.
- Be specific in the claim description.
Prevent issues
- Tamper-evident packaging.
- Accurate listings to reduce returns.
- Product photos for your records; make clean ones with our product image maker.
Know the cost of returns
Model how returns affect profit with our return rate calculator.
Read reducing marketplace returns.
Want the full picture? This article is part of Marketplace selling: the complete guide, our in-depth guide with everything in one place.
