Returns are part of online selling, but wrong, damaged or used returns can be claimed in many cases. A good process protects your margins.
Types of returns
- Customer returns (changed mind, size, not as expected).
- Courier returns (undelivered, refused, often COD).
- Returns due to seller fault (wrong or defective item).
Inspect every return
- Record unboxing video of returned packages.
- Check for damage, missing parts or wrong items.
- Photograph issues clearly.
Filing claims
Flipkart provides a claims process for eligible cases, within time limits. Submit evidence: unboxing videos, photos and packing records. Check current claim rules in Seller Hub.
Prevent returns
- Accurate size charts and photos.
- Quality checks.
- Strong packaging.
- Encourage prepaid orders.
Read reducing marketplace returns.
Measure the impact
Use our return rate impact calculator, and keep reference photos made with our product image maker.
Want the full picture? This article is part of Marketplace selling: the complete guide, our in-depth guide with everything in one place.
