Losing your business Instagram account can mean losing years of followers and customer trust. Act fast.
If you can still log in
- Change your password immediately.
- Turn on two-factor authentication.
- Check and update your email and phone number.
- Review logged-in devices and log out unknown ones.
- Remove unknown apps with access.
If you are locked out
- Check your email for a message from Instagram about a change; it may include a link to secure your account.
- Use the “Forgot password” or “Need more help?” options on the login screen.
- Instagram may ask you to verify with a video selfie.
- Use Meta’s official hacked account help pages only.
Warn customers
Tell customers on WhatsApp, Facebook and your website not to send money or details to your Instagram until it is recovered. Format a clear message with our WhatsApp text formatter.
Beware of recovery scams
People offering to “recover your account for a fee” in comments or DMs are usually scammers.
Prevent it
- Use an authentication app for two-factor authentication.
- Use a unique, strong password.
- Never log in through links in DMs or emails claiming “copyright violation”.
- Connect the account to your Meta business portfolio.
Want the full picture? This article is part of Social media marketing: the complete guide, our in-depth guide with everything in one place.
