Many businesses need more than one person to reply on WhatsApp. The WhatsApp Business app supports linked devices.
Linked devices
- You can link a limited number of additional devices (such as computers, tablets or other phones) to your main account.
- Linked devices work even if the main phone is offline for a while.
- Use WhatsApp Web or the desktop app on computers.
Check the current limit and features in WhatsApp’s help centre, as they change.
How to link
- On the main phone, open Settings, then Linked devices.
- Tap Link a device.
- Scan the QR code shown on the other device.
Team tips
- Agree who replies to which chats; use labels.
- Use quick replies for consistent answers. Read quick replies.
- Sign messages with names if several people reply.
When to upgrade
For larger teams, many chats or automation, a WhatsApp Business API platform with a shared inbox is better. Read shared team inbox.
Security
Review linked devices regularly and log out ones you do not recognise.
Want the full picture? This article is part of WhatsApp marketing: the complete guide, our in-depth guide with everything in one place.
