Customers are more likely to answer a one-tap WhatsApp question than a long email survey.
Simple feedback formats
- Rating buttons: “How was your experience? 😊 Great / 😐 Okay / 😞 Poor”.
- NPS: “How likely are you to recommend us, 0 to 10?”
- Open question: “What could we do better?”
When to ask
- After delivery, service completion or appointment.
- While the experience is fresh.
Follow up based on answers
- Happy: thank them and ask for a public review; use our review request generator.
- Neutral or unhappy: apologise and have someone call to fix it.
Automate it
On the Business Platform, use interactive buttons or Flows. Map the logic with our chatbot flow planner.
Do not gate reviews
Asking everyone for reviews, not only happy customers, keeps you within platform rules.
Use the data
Share feedback with your team monthly and fix recurring issues.
Want the full picture? This article is part of WhatsApp marketing: the complete guide, our in-depth guide with everything in one place.
