When dozens of chats come in daily, it is easy to lose track. Labels let you colour-code and filter chats by status.
Suggested labels
| Label | Use |
|---|---|
| New enquiry | Not yet replied in detail |
| Quote sent | Waiting for decision |
| Follow up | Needs a reminder |
| Order placed | To process |
| Payment pending | Awaiting payment |
| Completed | Done |
| VIP customer | Regular, high-value |
Daily routine
- Filter “New enquiry” and reply.
- Check “Follow up” and “Payment pending”.
- Update labels as status changes.
Use labels for broadcasts
You can select labelled contacts when creating broadcast lists, such as all VIP customers. Write messages with our broadcast writer.
Export and clean
For larger operations, keep a master contact list and clean it with our phone number cleaner.
When to upgrade
If several people manage chats, consider a team inbox with the API. Read shared team inbox.
Want the full picture? This article is part of WhatsApp marketing: the complete guide, our in-depth guide with everything in one place.
