Shoppers ask questions on listings: “Is it machine washable?” “Will it fit a 6-inch phone?” Answers help them and others decide.
Answer quickly and accurately
- Check questions regularly.
- Answer factually and briefly.
- Avoid sales language or external links.
Turn questions into listing improvements
If the same question comes up repeatedly, the answer belongs in your bullets, description or images. Add it with our bullet point generator.
Common question themes
- Size and dimensions.
- Material and care.
- Compatibility.
- Warranty and installation.
- What is included.
Use questions for keywords
Customer language reveals search terms. Find more with our question keyword generator.
Reduce returns
Many returns come from unanswered questions. Clear answers prevent wrong purchases.
Read marketplace product descriptions.
Want the full picture? This article is part of Marketplace selling: the complete guide, our in-depth guide with everything in one place.
