When you have a catalogue in WhatsApp Business, customers can add several items to a cart and send it to you as one order message.
How it works
- Customer opens your catalogue.
- Adds items and quantities to the cart.
- Sends the cart to you in the chat.
- You confirm availability, total and delivery, and share payment details.
Set up for success
- A complete catalogue with prices; read catalogue setup.
- Clear product images; make them with our product image maker.
- Collections, such as Cakes, Snacks, Gift boxes.
- Cart enabled in catalogue settings.
Confirming orders
Reply with a clear summary: items, total, delivery charge, date and payment method. Format it neatly with our text formatter.
Good for
- Bakeries, sweet shops and restaurants.
- Kirana and grocery stores.
- Small fashion and gift businesses.
Scaling up
For high order volumes, API-based catalogue messages and payments can automate more.
Read WhatsApp ordering.
Want the full picture? This article is part of WhatsApp marketing: the complete guide, our in-depth guide with everything in one place.
