Many customers prefer ordering on WhatsApp over downloading another app. A simple, organised flow makes it fast for them and manageable for you.
The basic flow
- Customer messages you from a QR code, link or ad.
- You share the catalogue or menu.
- Customer sends their order.
- You confirm items, total, delivery time and address.
- Customer pays by UPI or cash on delivery.
- You send updates: preparing, out for delivery, delivered.
Set up the WhatsApp Business app
- Catalogue with photos and prices; read our catalogue guide.
- Greeting and away messages with your hours.
- Quick replies for menu, delivery charges and payment details.
- Labels: New order, Paid, Delivered.
Make ordering easy to start
Put a WhatsApp QR code on your counter, packaging and flyers using our WhatsApp QR code generator.
Make paying easy
Share a UPI QR code or payment link. Create one with our UPI QR code generator.
When to move to the API
If you handle many orders a day or want automated menus and payments, a WhatsApp Business API set-up with a chatbot can take orders automatically. Read do you need a WhatsApp chatbot?
Bring customers back
With permission, send weekly specials or offers to past customers. See WhatsApp marketing for restaurants.
Want the full picture? This article is part of WhatsApp marketing: the complete guide, our in-depth guide with everything in one place.
