WhatsApp Flows let businesses show structured screens inside WhatsApp, such as forms, date pickers and selections, so customers complete tasks without visiting a website.
Uses
- Lead capture: name, requirement, budget, city.
- Appointment booking with date and time selection.
- Service requests and complaints.
- Surveys and feedback.
- Sign-ups and registrations.
Why use them
- Customers stay in WhatsApp, which they trust.
- Structured data instead of messy chat text.
- Fewer back-and-forth messages.
How to build one
Flows are built on the WhatsApp Business Platform, often through your provider’s builder or with developer help. Plan fields with our lead form question builder and map the journey with our chatbot flow planner.
Keep them short
As with website forms, fewer fields mean more completions.
Connect the data
Send responses to your CRM, sheet or booking system so your team can act quickly.
Read interactive messages.
Want the full picture? This article is part of WhatsApp marketing: the complete guide, our in-depth guide with everything in one place.
