In Indian B2B, a lot of business happens on WhatsApp: dealers ordering stock, buyers asking for quotes, suppliers sharing updates. Using it professionally builds trust.
Uses
- Sharing catalogues and price lists.
- Quick quotes and clarifications.
- Order confirmations and dispatch updates.
- Payment reminders.
- Dealer and distributor broadcasts about new products and schemes.
Be professional
- A business profile with company name, address and website.
- Clear, formatted messages; use our text formatter.
- Confirm important terms (price, quantity, delivery, payment) by email or formal documents too.
Organise conversations
- Labels for dealers, prospects and orders.
- Separate groups for dealer networks, with clear rules.
- A shared inbox when several salespeople are involved.
Keep records
Export or log important conversations in your CRM. Read WhatsApp CRM integration.
Email still matters
Formal quotes, contracts and invoices should also go by email with a proper signature.
Read B2B email marketing.
Want the full picture? This article is part of WhatsApp marketing: the complete guide, our in-depth guide with everything in one place.
