Quick replies are saved messages you send by typing a shortcut, such as “/price”. They save time and keep answers consistent.
How to set them up
- Open WhatsApp Business settings, then Business tools.
- Choose Quick replies and add a new one.
- Enter the message and a shortcut.
Quick replies every business needs
| Shortcut | Message |
|---|---|
| /price | Price list or rate card |
| /location | Address, landmark and map link |
| /hours | Opening hours |
| /pay | UPI and bank payment details |
| /delivery | Delivery areas, charges and timing |
| /thanks | Thank-you and review request |
| /book | How to book an appointment |
Adapt ready-made text from our WhatsApp message templates, and format it with our text formatter.
Personalise
Add the customer’s name or a personal line before sending, so it does not feel robotic.
Keep them updated
Review quick replies when prices or hours change.
Want the full picture? This article is part of WhatsApp marketing: the complete guide, our in-depth guide with everything in one place.
